Grievance Redressal

Our Grievance Redressal policy is designed to provide stakeholders with a structured mechanism to address and resolve grievances promptly and fairly. We are committed to maintaining open channels of communication and ensuring that all concerns are addressed with sensitivity and confidentiality.

Key features of our Grievance Redressal policy include:

• Accessibility: We provide multiple channels for stakeholders to raise grievances, including dedicated helplines, email contacts, and physical grievance offices.
• Prompt Resolution: Grievances are acknowledged promptly upon receipt, and efforts are made to resolve them within defined timelines, keeping stakeholders informed of the progress.
• Fairness and Impartiality: All grievances are handled impartially and with fairness, ensuring that decisions are based on objective assessment and adherence to company policies.
• Confidentiality: We respect the confidentiality of individuals raising grievances and ensure that sensitive information is handled with utmost care and discretion.
• Feedback Mechanism: We value feedback from stakeholders on the grievance handling process, using insights gained to continually improve our practices and procedures.

In case, you are not satisfied with the decision/resolution or have not received any response within 15 days, you may escalate to our Grievance Redressal officer.

Designated Person: Nimmy Singh Chauhan
Designation: Company Secretary Cum Compliance officer
Email-ID: info@sugslloyds.com
Phone Number: 0120-4558247